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The Care Alarm Company – Lease and Monitoring Service Agreement

This agreement is made effective as of [Date], between MedGuard Alert, Inc. (hereinafter referred to as “MedGuard” or “COMPANY”) and the undersigned (hereinafter referred to as “Subscriber” or “You”).

Important Notice: All orders placed through the website thecarealarmcompany.com are fulfilled by our US partner, MedGuard Alert. The Care Alarm Company operates under the brand and terms of MedGuard Alert.

1. Medical Alarm System Lease Terms: The COMPANY leases and provides instructions for the proper use of the Medical Alarm System (referred to as “System” or “equipment”). The System, including all devices and equipment, remains the personal property of the COMPANY and is provided to the Subscriber for the duration of this agreement.

2. Commencement of Medical Alarm Monitoring Services: Monitoring services will begin upon the Subscriber’s receipt of the equipment. This Agreement encompasses additional documents to be signed and returned by the Subscriber, including MedGuard’s Financial Form and Subscriber Information and Responder Form.

3. Cancellation Policy: The Subscriber may cancel this agreement with 30 days notice and must return the equipment upon contract expiration. Cancellation terms are subject to statutory regulations which may vary by state.

4. Charges and Renewal: The Subscriber agrees to pay the COMPANY as outlined in the MedGuard Financial Form. This contract automatically renews monthly after the initial term unless cancelled by either party with written notice. Charges for unreturned or damaged equipment may apply.

5. Term and Renewal Conditions: This agreement renews monthly unless a 30-day prior written notice is given by either party. Non-return of equipment will incur charges.

6. Price Adjustments: The COMPANY will not increase charges during the term of this agreement. Post-agreement, rates and charges are subject to change.

7. Central Office Monitoring: The COMPANY will make reasonable efforts to notify appropriate emergency services upon signal receipt. The COMPANY is not responsible for transmission failures or equipment issues beyond its control.

8. Subscriber’s Responsibility for Equipment: The Subscriber must not tamper with the System and is responsible for costs arising from damage beyond ordinary wear and tear.

9. Telephone Service Requirement: The System requires a standard telephone service, which is the Subscriber’s responsibility to maintain.

10. Electrical and Telephone Service Provision: The Subscriber is responsible for providing necessary electrical and telephone connections.

11. Installation Delays: The COMPANY is not liable for delays in installation or service interruptions.

12. System Testing and Service: The Subscriber is responsible for testing the System and notifying the COMPANY of any required repairs.

13. Insurance of Equipment: The Subscriber shall insure the COMPANY’s equipment against damage or loss.

14. Emergency Procedures: The System includes two-way voice communication. In emergencies where communication is unclear, the COMPANY may initiate emergency procedures, including authorizing forcible entry if necessary.

15-34. Additional Terms: [Include remaining terms related to specific equipment options, medical expenses, legal actions, indemnity, limitations of liability, arbitration provisions, etc., as per original agreement.]

Subscriber Acknowledgement: By signing this agreement, the Subscriber acknowledges and agrees to all terms and conditions set forth herein, including those related to the lease, use, and return of the Medical Alarm System provided by MedGuard Alert.


Returns Policy

At The Care Alarm Company, we understand the importance of satisfaction and peace of mind when it comes to your safety and well-being. Our products, available on our website http://thecarealarmcompany.com, are offered under a subscription model. This means that as our valued customer, you agree to a recurring billing structure, where your provided credit card is charged on a monthly basis until you choose to cancel your subscription.

Personal Information and Billing

The Care Alarm Company respects your privacy and securely retains your personal details such as name, address, phone number, email, and credit card information. This is to facilitate the recurring monthly charges for any products you purchase from our website.

100% Satisfaction Guarantee and Returns

We stand behind the quality and effectiveness of our care alarm devices. If you are not 100% satisfied with your purchase, you are free to return the care alarm device. Here’s how our return process works:

  1. Return Period: You can return the care alarm device within 30 days of purchase.

  2. Condition of the Device: To be eligible for a return, the device must be in the same condition that you received it. It must also be in the original packaging.

  3. Return Process: To initiate a return, please contact our customer service team. They will provide you with detailed instructions on how to proceed with the return.

  4. Refund: Once we receive the returned device and confirm that it meets the return conditions, we will process your refund. The refund will be credited to the original method of payment.

  5. Exceptions: Please note that certain types of items cannot be returned, such as custom products (special orders or personalized items). Also, we do not accept returns for hazardous materials, flammable liquids, or gases.

  6. Shipping Costs: The customer is responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  7. Contact Information: For any queries regarding the return process, or to initiate a return, please contact us at [email protected] or call our customer service.

Additional Information

For more detailed information about our products and services, please visit our website at http://thecarealarmcompany.com. Our commitment is to ensure that you feel confident and satisfied with your choice in The Care Alarm Company for your safety and peace of mind.

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