Getting Started Is Simple
STEP 1
Place Your Order
Quick and Easy Checkout Process
STEP 2
Account Setup
Provide Our Agents With Key Medical Info
STEP 3
Done!
Your Care Alarm Will Arrive Fully Setup in 2-3 Days
Frequently Asked Questions
What's the Difference Between Using The Care Alarm Company's Device and Calling 911?
When you press the button on The Care Alarm Company’s device, you’re immediately connected to a live agent trained in emergency medical response.
They’ll quickly inform emergency services of your location, preferred hospital, and any health conditions or past surgeries that could affect emergency care.
Not only does The Care Alarm Company stay on the line with you until help arrives, but we also notify your loved ones about the situation.
Our emergency response center is equipped to handle non-medical emergencies too, such as fires or break-ins, with the utmost professionalism and respect.
Without our device, you’d need to find a phone, dial 911, and explain your situation from scratch. 911 operators won’t have your medical history readily available, nor will they contact your family for you.
Does Medicare Cover Medical Alert Systems?
Unfortunately, Medicare does not cover medical alert systems. These systems do not fit into Medicare’s definition of a “medical device” and, therefore, are omitted from Medicare funding.
Response Time After Pressing the Panic Button?
Less than 60 seconds on average, typically 25-30 seconds.
Does the Device Work Outside?
Our mobile device can be used both in your home and anywhere in the US with cellular connection.
Our in-home units (landline and cellular) covers your entire home, yard, and hallways (up to 800 feet from the base unit).
Coverage in Rural Areas?
Yes, we’re a national company with service available across the U.S., though some Mobile units may have limitations in certain areas.
Technical Questions or Issues?
Call us at 1-800-716-1433 for any technical queries or issues. Our trained agents can troubleshoot most problems over the phone. If we can’t fix it remotely, we’ll send a replacement immediately. Our Customer Service/Technical Support is available Monday to Friday, 8am-8pm EST, and Saturdays 9am-1pm EST.
Hearing-Impaired or Away from the Console?
Many of our customers are hearing impaired. We can dispatch 911 immediately or contact someone nearby to check on you. Our Mobile Devices track your location using GPS, even without communication.
Can't Press the Button?
We offer fall detection devices for those with seizures, fainting spells and to those who are unable to press the button in an emergency.
Who Responds to My Call?
A specialist at our Care Center will communicate with you. If needed, we’ll call local EMS or EMT responders and stay on the line until they arrive.
Special Phone Jack Needed?
Our Cellular Devices don’t require a phone jack. Our in-home units require a landline phone jack.
For those mostly homebound, we recommend our in-home unit, compatible with VOIP, DSL, and various cable modems. We also offer a cellular in-home unit for those without a landline.
For active individuals, our Mobile Help Devices provide protection across the United States, both inside and outside the home.