FAQ’s
We are here to answer any question you may have.
Your questions answererd
We understand that when it comes to the safety and well-being of your loved ones, you have many questions and concerns. Our FAQ section is designed to provide you with quick and easy access to the answers you need about our care alarm systems and services.
Whether you’re considering one of our products for the first time or you’re a long-standing customer, we’re here to help. This page covers a wide range of topics, from product features and installation processes to service plans and troubleshooting. We’ve compiled the most common inquiries we receive to ensure that you have all the necessary information at your fingertips.
FAQS
What’s the Difference Between Using The Care Alarm Company’s Device and Calling 911?
When you press the button on The Care Alarm Company’s device, you’re immediately connected to a live agent trained in emergency medical response. They’ll quickly inform emergency services of your location, preferred hospital, and any health conditions or past surgeries that could affect emergency care.
Not only does The Care Alarm Company stay on the line with you until help arrives, but we also notify your loved ones about the situation. Our emergency response center is equipped to handle non-medical emergencies too, such as fires or break-ins, with the utmost professionalism and respect.
Without our device, you’d need to find a phone, dial 911, and explain your situation from scratch. 911 operators won’t have your medical history readily available, nor will they contact your family for you.
Does Medicare Cover Medical Alert Systems?
Unfortunately, Medicare does not cover medical alert systems. These systems do not fit into Medicare’s definition of a “medical device” and, therefore, are omitted from Medicare funding.
Absolutely. Our traditional in-home unit covers your home and extends up to 800 feet from the base unit.
How Do Paramedics Enter My Home?
We recommend our lockbox add-on. It’s a sturdy steel box holding your key, accessible via a four-digit code you choose. If paramedics need to enter, our Monitoring Center Operator gives them the code, allowing quick, safe access without damaging your property. The lockbox is available for purchase or as a monthly rental.
Technical Questions or Issues?
Call us at 1-800-716-1433 for any technical queries or issues. Our trained agents can troubleshoot most problems over the phone. If we can’t fix it remotely, we’ll send a replacement immediately. Our Customer Service/Technical Support is available Monday to Friday, 8am-8pm EST, and Saturdays 9am-1pm EST.
How Does the Medical Alert System Work?
Our service is tailored to each individual’s needs. For those mostly homebound, we recommend our in-home unit, compatible with VOIP, DSL, and various cable modems. We also offer a cellular in-home unit for those without a landline.
For active individuals, our Mobile Help Devices provide protection across the United States, both inside and outside the home.
In-Home and Mobile Help Devices
Our in-home units (landline and cellular) come with a lightweight, waterproof button worn around the neck or wrist. It covers your entire home, yard, and hallways and is safe for use in baths, showers, and pools. Pressing the button connects you to our base unit for two-way communication. If you can’t respond, we follow your pre-set emergency plan and stay on the line until help arrives.
Our Mobile Help Devices offer similar protection and are water-resistant. They include two-way communication and location tracking. If you can’t respond, we follow your emergency plan.
Hearing-Impaired or Away from the Console?
No worries. Many of our subscribers are hearing impaired. We can dispatch 911 immediately or contact someone nearby to check on you. Our Mobile Devices track your location using GPS, even without communication.
We offer Fall-Detector devices for those with seizure issues, fainting spells, or unable to press the button in an emergency.
Using the System in Different Locations?
Our In-Home Unit works anywhere in the U.S. Just inform us of your location changes. Our Mobile Service also works nationwide and includes tracking capabilities.
A specialist at our Care Center will communicate with you. If needed, we’ll call local EMS or EMT responders and stay on the line until they arrive.
No problem. Just tell the Operator it was an accident.
Yes, we’re a national company with service available across the U.S., though some Mobile units may have limitations in certain areas.
It’s simple and quick. We provide easy instructions and are always ready to assist over the phone at 1-800-716-1433.
No, our Cellular Devices don’t require a phone jack.
Response Time After Pressing the Panic Button?
Less than 60 seconds on average, typically 25-30 seconds.
Call 1-800-716-1433 for any technical questions or issues. We’ll help resolve them or send a replacement unit if needed.
Size of the Alarm Unit and Pendant?
They vary by model but are designed to be unobtrusive and easy to wear.